How are you trying to connect to the scanner? In your anti-virus settings, make the following directories exempt: If you have anti-virus software installed, it's possible it may be blocking the driver installation.Do you have administrative permissions on your computer?.Try installing the drivers from our website, located here: LINK.If installing from the DVD, is it possible your DVD drive is damaged?.If installing from the DVD, does your DVD have any scratches on it?.Does your computer have enough storage for the drivers?._ Installation Help Walkthrough Which part of the Setup Wizard is causing issue? Please refer to the user guide and call your regional support number. We are unable to diagnose your problem. Unable to connect to scanner?Ĭlick here to navigate to the connection help section. Is 'Intelligent Document Protection' on? If so, try turning down the sensitivity.For lightweight paper, make sure the 'Active Feed' feature is set to 'none'.Try adjusting the angle of the scanner to be more flat.Do consumables such as the feed module and/or separator need to be replaced? Open the scanner and check to see if the rollers are worn / dull.If your scanner is not detecting multifeeds, check to see that multifeed detection is set 'On' within your scanning application.The display says the UDDS calibration failed. The scanner will run the document and you will see a 'UDDS Calibration Succeeded' screen.Ensure'Multi-feed Calibration' is highlighted on the screen and press the 'Play'-triangle button.Place a blank sheet of white paper in the input tray.Use the arrow buttons to highlight the 'Calibration' line and press the 'Play'-triangle button.Running Multifeed calibration on your S2050/70 If your consumables need to be replaced, you can purchase them here: LINK TO CONSUMABLE PURCHASE PAGE Is your scanner properly connected to your PC by the USB cable?.See the suggestions below to try and fix your problem: Some or multiple pages get taken into the scanner at once Pages are not being fed through the scanner No, my scanner is making abnormal / loud noises No, my scanner cannot connect to my PC / scan at all Yes, my scanner can, or at least try to, scan an image Is your scanner able to connect to your PC and attempt to scan an image?
_ Hardware Help Walkthrough Are you able to turn your scanner on? What aspect of the S2060w / S2080w are you having problems with?
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